Hotel Bhasmaarti is committed to a fair and transparent refund and cancellation policy. We understand that plans can change, and we aim to accommodate our guests as reasonably as possible. Please read this policy carefully before making a booking.
A booking is considered confirmed only after payment has been received and a confirmation message has been sent via phone, WhatsApp, or email by Hotel Bhasmaarti staff. Verbal inquiries or form submissions without payment do not constitute a confirmed booking.
Bookings made under special packages, promotional offers, or discounted rates may have separate cancellation terms. The specific terms for each package or offer will be clearly mentioned at the time of booking. Please confirm the applicable cancellation terms before booking any special package or promotional offer.
To cancel a booking, please contact us through any of the following methods:
Please mention your full name, check-in date, room type, and booking reference number (if available) in your cancellation request.
All approved refunds will be processed through the original payment method used at the time of booking. Hotel Bhasmaarti is not responsible for any delays caused by the payment gateway or banking institution. The typical refund processing time is 5 to 10 working days after the cancellation is confirmed.
Guests may request a change of booking dates subject to room availability. Date changes requested 3 or more days before the original check-in date will be accommodated without any additional charge, subject to availability. Date changes requested within 48 hours of check-in are treated as cancellations and the standard cancellation policy applies.
For any refund or cancellation queries, please contact:
